FAQ

Frequently Asked Questions (FAQ)

What is your return policy?
You have 30 days from the date of receiving your order to return any item you’re not satisfied with. Returned items must be unworn, in perfect condition, and have all original tags attached.

How do I return an item?
To start a return, please email our customer service team at info@wofeellondon.com to request a return number and detailed instructions.
Please note: return shipping costs are the responsibility of the customer unless the item is faulty or we made a mistake with your order.

Do you offer free delivery?
Yes, we offer free delivery on all orders within the UK.

Do you ship internationally?
At the moment, we only deliver within the UK. We hope to expand our shipping zones soon.

How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number, so you can monitor your parcel every step of the way.

What payment methods do you accept?
We accept a variety of secure payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

  • Mobile Payments: Apple Pay, Google Pay

How can I contact you?
We’re here to help. Reach out via:

We aim to respond to all inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM – 9:00 PM
Saturday & Sunday: Closed