FAQ

Frequently Asked Questions (FAQ) – WoFeel London

What is your return policy?

You have 30 days from the date of receiving your order to return any item you’re not satisfied with. Returned items must be unworn, in perfect condition, and have all original tags attached.

How do I return an item?

To start a return, please email our customer service team at info@wofeellondon.com to request a return number and detailed instructions.


Do you offer free delivery?

Yes, we offer free delivery on all orders.

What countries do you ship to?

We ship worldwide 🌍 via trusted couriers such as DHL, UPS, Royal Mail, and local partners. Average delivery time is 1–5 business days, depending on your location. Some countries may take longer due to customs procedures.

How can I track my order?

Once your order has been shipped, you’ll receive an email with your tracking number, so you can monitor your parcel every step of the way.

What payment methods do you accept?

We accept a variety of secure payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay
  • Mobile Payments: Apple Pay, Google Pay

How can I contact you?

We’re here to help! Reach out via:

We aim to respond to all inquiries within 24 hours.

Customer Service Hours

Monday to Friday: 9:00 AM – 9:00 PM
Saturday & Sunday: Closed