Last Updated: 19 September 2025
Legal Notice
Shop Name: Wofeel London
Owner: Patrick Djurdjevic
Business Type: Sole Proprietorship
Registered Business Number (GISA): 38800573
Business Address:
Grazer Straße 33, Tür 3
8101 Gratkorn
Austria
Contact Information:
Email: wofeellondon@gmail.com
Phone:06603412723
Responsible for Content:
Patrick Djurdjevic
Disclaimer:
The contents of our website have been created with the utmost care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content.
Copyright Notice:
All content and works published on this website are subject to copyright laws. Any duplication, processing, distribution, or any form of commercialization requires prior written consent from the owner.
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed
We take all reasonable steps to ensure that the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. All textile products are labelled in accordance with the Textile Products (Labelling and Fibre Composition) Regulations 2012, and our supply chain is subject to ongoing quality controls. All product images represent the actual items sold. Descriptions accurately reflect the size, colour, composition, and function of the goods. Any product described as being made of a specific material is correctly labelled under applicable UK legislation.
All prices are stated in GBP (£) and include Value Added Tax (VAT) where applicable. Prices may change without prior notice but will not affect confirmed orders.
Payment must be made in full at purchase. We accept all major debit and credit cards, PayPal, and other secure payment methods shown on our website.
We aim to dispatch all orders within 1 to 3 business days of confirmation. Delivery times vary based on your location and shipping option selected at checkout.
Shipping costs are shown clearly at checkout. For returns, customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, in which case WoFeel London covers return postage, provided returns are initiated according to our policy (see Section 6).
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers in the UK or EU have the right to cancel orders within 14 days of receiving goods without reason.
To cancel, notify us at info@wofeellondon.com within 14 days. Faulty, damaged, or incorrect items will receive prepaid return labels; other returns require customer-arranged postage. Refunds are issued once goods are returned in acceptable condition (see Section 6).
You will also receive a cancellation notice for every order as required by law.
WoFeel London offers a 30-day return policy beyond the legal minimum. Items may be returned within 30 days for a full refund subject to conditions:
Items must be unused, unwashed, and in original condition (unless faulty or damaged).
Original packaging should be included where possible.
Return Process:
Contact us at info@wofeellondon.com within 30 days of delivery.
Include your order number and reason for return.
Returns sent without prior contact may not be accepted.
Return Address:
2nd Floor, Building 9, No. 887 Changchun West Rd.
China (Zhejiang) Pilot Free Trade Zone, Jindong District
Jinhua, Zhejiang 321015
China
Non-Returnable Items:
None. All WoFeel London items, including personal care products, gift cards, and sale items, are eligible for return if conditions are met.
Items returned damaged, used, or outside the return period may be refused or receive partial refunds.
Refund Process:
Once returns are inspected, we’ll email confirmation and refund your original payment method within 3–5 business days. Banks/card issuers may take additional time.
If you receive damaged, faulty, or incorrect goods, you are entitled to a full refund or replacement under the Consumer Rights Act 2015.
Contact us ASAP at info@wofeellondon.com (ideally within 7 days of delivery). We will arrange return shipping and cover all costs.
WoFeel London complies with all applicable UK consumer protection laws, including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and Textile Products Labelling Regulations 2012.
Nothing here affects your statutory rights.
We are not liable for indirect, incidental, or consequential losses from using our website or products, except where the law says otherwise.
These terms are governed by the laws of England and Wales. Disputes fall under the exclusive jurisdiction of the courts of England and Wales.
We may update these terms at any time. Updated versions will be published on our website. Please review regularly.
(Only fill if withdrawing from contract)
To: WoFeel London
Email: info@wofeellondon.com
I hereby cancel my contract for the sale of the following goods:
Product(s): __________________________________________
Order Number: ______________________________________
Ordered on: _____ / _____ / 20____
Received on: _____ / _____ / 20____
Name: _____________________________________________
Address: __________________________________________
Signature (if on paper): ______________________________
Date: _____ / _____ / 20____